Terms of Service

These Terms of Service ("Terms") govern your access to and use of the Migrossa platform at migrossa.com and related services (the "Service"), operated by Digital Renaissance Inc. ("Migrossa", "we", "us", or "our"), a corporation organized under the laws of the Province of Ontario, Canada.

BY ACCESSING OR USING THE SERVICE, YOU AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE TO THESE TERMS, DO NOT USE THE SERVICE.

1. Definitions

• "User" or "you" means the individual who creates an account or otherwise uses the Service.
• "User Content" means the case data, documents, answers, and other information submitted to the Service by you.
• "Output" means the reports, recommendations, agent activity logs, and other materials generated by the Service from your User Content.
• "Subscription" means a recurring paid plan offered through the Service (including Migrossa Pro).
• "Browser-Agent" means the automated browser-session functionality of the Service.

2. The Service

The Service provides:

• (a) AI-generated immigration analysis derived from User Content and grounded in a deterministic rule engine and curated reference catalog;
• (b) A secure Document Vault for the storage and management of immigration-related documents;
• (c) Browser-Agent functionality enabling automated interactions with third-party government portals at User direction;
• (d) Optional introductions to independent regulated immigration consultants and attorneys; and
• (e) Case-monitoring and notification features.

3. No Legal Advice; Not a Law Firm

Migrossa is not a law firm, an immigration consulting firm, or a regulated legal-services provider in any jurisdiction. The Service does not provide legal advice. The Output is informational and is not a substitute for advice from a licensed professional in your matter.

Where Migrossa introduces you to an independent regulated professional, that professional is not an employee or agent of Migrossa, and their advice and representation are governed by their own engagement letter with you and the rules of their professional regulatory body.

4. AI Output; User Verification Obligation

The Output is produced by large language models grounded in a curated reference catalog. The Output may contain errors, omissions, or outdated information. Immigration policy changes frequently, and individual officer discretion can produce outcomes that differ from the Output's predictions.

YOU AGREE TO VERIFY ANY SPECIFIC RULE, DEADLINE, OR CITATION AGAINST THE PRIMARY SOURCE OF THE RELEVANT IMMIGRATION AUTHORITY (INCLUDING IRCC, USCIS, UKVI, AND HOME AFFAIRS) OR WITH A REGULATED PROFESSIONAL BEFORE TAKING IRREVERSIBLE ACTION IN RELIANCE ON THE OUTPUT.

5. Browser-Agent Authorization

By initiating a Browser-Agent session, you (a) authorize Migrossa to operate a controlled browser session on your behalf, (b) authorize Migrossa to populate forms with values from your User Content, and (c) acknowledge that agent actions taken at your direction, including following your approval at a human-in-the-loop pause, are your actions for the purposes of any interaction with third-party government portals.

The Browser-Agent will pause and return control to you for any payment, signed consent, final submission of a government form, CAPTCHA challenge, multi-factor authentication step, or any field requiring credentials or sensitive identifiers (including passport numbers, SIN, SSN, or Aadhaar).

Migrossa is not responsible for outcomes arising from third-party portals, including portal downtime, layout changes, or other portal-side errors. Where a Browser-Agent run fails due to such factors, the credit charged is automatically refunded.

6. Account Registration and Eligibility

6.1 You must be at least 16 years of age to create an account. The Service is not directed to users under the age of 16.

6.2 You agree to provide accurate, current, and complete information at registration and to keep that information current.

6.3 You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. You must promptly notify Migrossa at [email protected] of any unauthorized access.

6.4 One account is permitted per natural person. Account sharing is not permitted; each individual whose case is the subject of immigration analysis requires a separate account.

7. Fees and Payment

7.1 Pricing is displayed at the point of purchase. All fees are stated in United States Dollars unless otherwise indicated and exclude applicable taxes, which are added at checkout where required.

7.2 One-time purchases unlock the corresponding report tier and the included Browser-Agent runs as set forth at checkout.

7.3 Migrossa Pro is a recurring monthly Subscription that auto-renews at the end of each billing period unless cancelled. You may cancel a Subscription at any time from your account dashboard; cancellation takes effect at the end of the then-current billing period.

7.4 Payment is processed by a PCI-DSS compliant third-party payment processor. Migrossa servers never store, transmit, or have access to your payment card number, CVV, or expiry. The payment processor's own terms govern its processing of your payment information.

8. Refund Policy

8.1 Reports are non-refundable. When you purchase an eligibility check or strategic report, the Service consumes computational credits and incurs real third-party AI infrastructure costs at the moment of generation. The output is created specifically for the answers you submitted. For these reasons, completed reports are not eligible for a refund as a general matter, and Migrossa does not offer a satisfaction or "money-back" guarantee. You are responsible for the accuracy of the information you submit; reports generated against inaccurate or incomplete inputs are not grounds for a refund.

8.2 System-failure refunds. If Migrossa's system fails to produce a usable report due to a verifiable failure on Migrossa's side — including but not limited to AI provider outage during your generation window, a corrupted or empty report output, or a payment that did not unlock the report it was charged for — the charge is refundable. Contact [email protected] within thirty (30) days of the failure with your order reference. Verified system failures are processed within five (5) business days.

8.3 First-time appeal. If you are a first-time purchaser and believe extraordinary circumstances apply (for example, you were unable to use the report due to a verifiable medical, technical, or accessibility issue), you may submit a written appeal to [email protected] within seven (7) days of purchase. Appeals are reviewed individually at Migrossa's reasonable discretion and are not guaranteed. User error, change of mind, or dissatisfaction with the substantive content of an accurately generated report are not grounds for an appeal.

8.4 Failed agent runs. Credits charged for Browser-Agent runs that fail due to third-party portal issues, technical errors on Migrossa's infrastructure, or session timeouts are automatically refunded to your credit balance.

8.5 Consultant fees. Fees paid to an independent regulated professional matched through the Service are non-refundable through Migrossa and are governed by the consultant's engagement letter.

8.6 Chargebacks. Initiating a chargeback without first contacting [email protected] to attempt good-faith resolution may result in suspension of your account and forfeiture of any unused credits or generated reports pending the chargeback decision.

9. Acceptable Use

You agree not to:

• (a) Use the Service to file an immigration application that you know or reasonably should know contains a material misrepresentation;
• (b) Resell access to the Service or share account credentials outside your household;
• (c) Reverse engineer, decompile, scrape, or otherwise attempt to extract the Service's rule engine, prompt templates, or reference catalog;
• (d) Use the Service for case types it does not support (the Service does not handle refugee or asylum determinations);
• (e) Harass, defame, or harm third parties, including consultants matched through the Service;
• (f) Access another user's account or data;
• (g) Run automated tools against the Service's APIs in excess of documented rate limits; or
• (h) Use the Service in violation of any applicable law.

Migrossa may suspend or terminate accounts that violate this Section 9, with reasonable notice except where the violation justifies immediate suspension.

10. User Content

10.1 Ownership. You retain all right, title, and interest in and to User Content. Migrossa does not claim ownership of User Content.

10.2 License. You grant Migrossa a worldwide, non-exclusive, royalty-free, limited, revocable license to host, store, process, transmit, and display User Content solely to provide the Service to you.

10.3 No Training. Migrossa does not use User Content to train artificial-intelligence models. Our AI infrastructure is configured so that your prompts and completions are not retained for training, fine-tuning, or any other secondary purpose — by Migrossa or by any third-party model provider we engage. Where applicable, zero-retention API headers are set on every request.

10.4 Deletion. Upon account closure, Migrossa deletes User Content within thirty (30) days, retaining only the audit-record categories described in the Privacy Policy.

11. Intellectual Property

The Service, including its software, designs, content, trademarks, and other materials (other than User Content), is owned by Migrossa or its licensors and is protected by applicable intellectual-property law. Subject to your compliance with these Terms, Migrossa grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your personal immigration-related purposes.

12. Disclaimers

12.1 THE SERVICE AND ALL OUTPUT ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED.

12.2 MIGROSSA DOES NOT WARRANT THAT (A) ANY SPECIFIC IMMIGRATION OUTCOME WILL RESULT FROM YOUR USE OF THE SERVICE; (B) THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE FROM HARMFUL COMPONENTS; (C) ANY MATCHED CONSULTANT WILL ACCEPT YOUR CASE OR PRODUCE A PARTICULAR RESULT; OR (D) ANY BROWSER-AGENT RUN AGAINST A THIRD-PARTY GOVERNMENT PORTAL WILL SUCCEED.

12.3 TO THE MAXIMUM EXTENT PERMITTED BY LAW, MIGROSSA DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

13. Limitation of Liability

13.1 TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, MIGROSSA'S AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE FEES PAID BY YOU TO MIGROSSA IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED UNITED STATES DOLLARS (USD $100).

13.2 IN NO EVENT WILL MIGROSSA BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOST PROFITS, LOST DATA, LOSS OF GOODWILL, BUSINESS INTERRUPTION, OR DAMAGES ARISING FROM IMMIGRATION-APPLICATION DENIALS, REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR OTHERWISE, AND REGARDLESS OF WHETHER MIGROSSA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

13.3 Some jurisdictions do not allow certain limitations of liability. In those jurisdictions, the limitations in this Section 13 apply only to the extent permitted by law.

14. Indemnification

You agree to defend, indemnify, and hold harmless Migrossa, its affiliates, and their respective officers, directors, employees, and agents from any claim, loss, liability, damage, or expense (including reasonable attorneys' fees) arising out of or relating to:

• (a) your breach of these Terms;
• (b) your misuse of the Service, including any misrepresentation made on a government form filed through the Service with your authorization;
• (c) your violation of any third-party right; or
• (d) your violation of any applicable law.

15. Term and Termination

15.1 These Terms commence on your first use of the Service and continue until terminated.

15.2 You may terminate your account at any time from your account dashboard or by contacting [email protected].

15.3 Migrossa may suspend or terminate your account, with or without notice, for violation of these Terms or where required by law.

15.4 Upon termination: (a) your access to the Service ceases; (b) User Content is deleted within 30 days, subject to the audit-record retention described in the Privacy Policy; (c) any outstanding refunds are processed within 10 business days; and (d) Sections 10 (User Content), 11 (Intellectual Property), 12 (Disclaimers), 13 (Limitation of Liability), 14 (Indemnification), 16 (Governing Law), and 17 (Dispute Resolution) survive termination.

16. Governing Law

These Terms are governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict-of-law principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms.

17. Dispute Resolution

17.1 Informal Resolution. Before initiating any legal action, you agree to first contact [email protected] to attempt informal resolution. Migrossa will respond within thirty (30) days of your written notice.

17.2 Forum. The courts located in Toronto, Ontario, Canada will have exclusive jurisdiction over any dispute arising out of or related to these Terms or the Service, except as provided in Section 17.3.

17.3 Consumer Protections. Where you are a consumer resident in the European Union, the United Kingdom, California, or another jurisdiction whose mandatory consumer-protection law grants you a right to bring proceedings in your home jurisdiction or in a small-claims venue, nothing in this Section 17 limits that statutory right.

18. Changes to These Terms

Migrossa may update these Terms from time to time. Material changes will be communicated by email to your account and by in-product notice at least 30 days in advance of the effective date. Continued use of the Service following the effective date constitutes acceptance.

19. General Provisions

19.1 Entire Agreement. These Terms, together with the Privacy Policy and any additional terms presented at purchase, constitute the entire agreement between you and Migrossa.

19.2 Severability. If any provision of these Terms is held to be unenforceable, the remaining provisions remain in full force and effect.

19.3 No Waiver. Migrossa's failure to enforce any provision is not a waiver of that provision.

19.4 Assignment. You may not assign these Terms or your account without Migrossa's prior written consent. Migrossa may assign these Terms in connection with a merger, acquisition, financing, or sale of all or substantially all of its assets.

19.5 Force Majeure. Neither party is liable for delay or failure in performance caused by events beyond reasonable control, including natural disasters, acts of government, labor disputes, and third-party platform outages.

19.6 Notices. Notices to Migrossa under these Terms are valid only when sent to [email protected].

20. Contact

[email protected]
Digital Renaissance Inc.
Toronto, Ontario, Canada

These Terms and the Privacy Policy together constitute the entire agreement governing your use of the Service.