Terms of Service

1. The service

Migrossa is a software-as-a-service platform that provides:

• AI-generated immigration analysis — personalized reports built from rule-engine computations + retrieval-augmented generation against a curated reference catalog
• Document vault — secure storage and upload management for documents you may need (passports, transcripts, language tests, police certificates)
• Browser agents — automated browser sessions that can fill forms, file requests, and read application statuses on government portals on your behalf
• Consultant matching — optional introductions to RCIC / lawyer / immigration consultant professionals (not employees of Migrossa)
• Analytics + monitoring — tracking of your case state, agent runs, and applicable program changes

2. Migrossa is not a law firm

Migrossa does not provide legal advice. We are not a law firm, an immigration consulting firm, or a regulated legal-services provider in any jurisdiction. Our reports, agent outputs, and any guidance we provide are informational. Immigration cases are fact-and-jurisdiction-specific. No content from Migrossa should be relied on as a substitute for professional legal representation in your matter.

Where Migrossa connects you with a regulated professional (RCIC, immigration lawyer, etc.), that professional is independent of Migrossa. Their advice and representation are governed by their own engagement letter with you and their own professional regulatory body.

3. AI output — limitations

Our reports are generated by large language models grounded in a curated reference catalog and a rule engine. The output is opinionated, citation-bearing, and verified by an automated auditor before delivery. But:

• AI can make mistakes. Specifically, it can misread the interaction between obscure rules, miss recent changes, and occasionally fabricate citations even with our guardrails.
• Immigration policy changes frequently. A rule that was accurate when your report generated may have changed hours later.
• Officer discretion is real. Your specific case may be evaluated by an officer who reaches a different conclusion than the most-likely outcome our analysis predicts.

You agree to verify any specific rule, deadline, or citation with the destination country's primary source (IRCC, USCIS, UKVI, etc.) or with a regulated professional before taking irreversible action.

4. Browser agents — your authorization

When you trigger a browser agent, you authorize Migrossa to operate a browser session on your behalf. By triggering an agent you specifically authorize Migrossa to:

• Open the destination website in a controlled session
• Type information from your case state into the website's forms
• Pause and return control to you for ANY of the following — payment, signed consent, final-submit on any government form, CAPTCHA, multi-factor authentication, or any field requiring your passport/Aadhaar/SIN/equivalent identifier
• Read public-facing pages where you have provided the receipt-number or reference (e.g., USCIS case status, IRCC tracker)

You retain final authority. You can stop an agent run from your dashboard at any time. You agree that agent actions taken at your direction (including after your approval at a HITL pause) are your actions for the purposes of any government interaction.

Migrossa is not responsible for outcomes from third-party websites (downtime, CAPTCHAs we cannot solve, layout changes that break agent flows, portal-side errors). When an agent fails for these reasons, the credit charged for the run is automatically refunded.

5. Pricing + payment

• Free preview: every account gets one free preview report and one free agent run before payment is required. No card required for the free tier.
• One-time payment: the full report + 100+ included agent runs are unlocked through a one-time charge displayed at checkout. Pricing as shown on the pricing page; tax (where applicable) applied at checkout.
• No subscription by default. If we introduce subscription tiers in the future, we will make the auto-renew nature explicit at the point of purchase.
• Currency: charged in USD unless otherwise displayed. Your card issuer may apply conversion fees outside our control.
• Stripe handles all payment processing. We never see your card number. Stripe's terms apply to their handling of your payment data.

6. Refund policy

• 7-day money-back, first purchase: if your case is not a fit (e.g., your country of citizenship is not yet supported in depth, your situation falls outside what our rule engine handles), request a full refund within 7 days of purchase by emailing [email protected]. We process refunds within 5 business days.
• Failed agent runs: credits charged for browser-agent runs that fail due to portal-side issues, technical errors on our end, or session timeouts are refunded automatically — no email needed.
• After 7 days: refunds are evaluated case-by-case. We are reasonable but not obligated.
• No refund for consultant introductions: if you proceed with a matched RCIC / lawyer, the fees paid to them are governed by their engagement letter with you.

7. Acceptable use

You agree not to:

• Use Migrossa to file applications you know contain misrepresentations
• Resell access to Migrossa or share login credentials with anyone outside your household
• Reverse-engineer, scrape, or attempt to extract our rule engine, prompt templates, or reference catalog
• Use Migrossa for case types it does not support (e.g., refugee determination — our agents do not handle refugee/asylum claims)
• Use the platform to harass, defame, or otherwise harm third parties (including consultants matched through Migrossa)
• Attempt to access the accounts or data of other Migrossa users
• Run automated tools against our APIs at a rate exceeding fair use; use the rate-limited public endpoints only

We may suspend or terminate accounts that violate these rules, with reasonable notice except where the violation warrants immediate suspension (e.g., security incident, fraud).

8. Your account

• Provide accurate information at signup and keep it current
• Keep your login credentials secure; you are responsible for activity under your account
• Notify us at [email protected] if you suspect your account is compromised
• One account per person; do not share with family members (each person needs their own case + audit log for IRCC/USCIS reasons)

9. Your data, your content

You retain all rights to the case information, documents, and other content you provide to Migrossa. You grant us a limited, revocable license to use that content solely to operate the service for you (generate reports, run agents, etc.).

We do not sell, share, or otherwise transfer your case data or documents to any third party for any purpose other than operating the service. We do not train AI models on your data — Anthropic's zero-retention header is set on every call and our embedding providers do not retain training data under their terms.

When you delete your account, we delete your case data and documents within 30 days, retaining only the audit-log records described in our Privacy Policy.

10. Disclaimers

The service is provided "as is" and "as available." Migrossa does not warrant that:

• Any specific immigration outcome will result from using the service
• The service will be uninterrupted, error-free, or fully accurate at any specific moment
• Any matched consultant will accept your case or produce a specific result
• Any browser-agent run against a third-party government portal will succeed (third-party portals can change their UI, add CAPTCHAs, or be down)

To the maximum extent permitted by law, we disclaim all implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

11. Limitation of liability

To the maximum extent permitted by applicable law, Migrossa's aggregate liability to you for all claims arising from or related to the service is limited to the greater of (a) the fees you paid Migrossa in the 12 months immediately preceding the event giving rise to the claim, or (b) USD $100.

In no event will Migrossa be liable for indirect, incidental, special, consequential, exemplary, or punitive damages — including lost profits, lost data, loss of goodwill, business interruption, or immigration-application denials, regardless of whether the damages are foreseeable and regardless of the legal theory of liability.

Some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages — in those jurisdictions, the limitations above apply only to the extent permitted by law.

12. Indemnification

You agree to indemnify and hold Migrossa harmless from any claim, loss, or expense (including reasonable attorney fees) arising out of:

• Your breach of these Terms
• Your misuse of the service (including any misrepresentation made on a government form filed through Migrossa with your authorization)
• Your violation of any third-party right
• Your violation of any applicable law

13. Termination

You may close your account at any time from your dashboard or by emailing [email protected]. We may suspend or terminate your account if you violate these Terms, at our reasonable discretion. On termination:

• Your access to the service ends
• Your case data and documents are deleted within 30 days (audit log retained per Privacy Policy)
• Outstanding refunds (if any) are processed within 10 business days
• Sections 9 (your data), 10 (disclaimers), 11 (liability cap), 12 (indemnification), 14 (governing law), and 15 (dispute resolution) survive termination

14. Governing law

These Terms are governed by the laws of [LEGAL-REVIEW: governing-law jurisdiction — likely Province of Ontario, Canada, plus the applicable federal laws of Canada], without regard to conflict-of-law principles. Disputes arising from these Terms will be resolved per Section 15.

15. Dispute resolution

Before filing any legal action, you agree to first contact [email protected] and attempt to resolve the dispute informally. We will respond within 30 days.

[LEGAL-REVIEW] Decide on arbitration vs. court jurisdiction. Common SaaS template: binding arbitration via [ICC / AAA / similar] seated in [city], with carve-outs for small-claims and injunctive relief. EU/UK consumer-protection rules may invalidate forced arbitration for those users; the clause should disapply mandatory arbitration in those jurisdictions.

16. Changes to these Terms

We will update these Terms from time to time. Material changes will be flagged via email + in-app notice 30 days before they take effect. Your continued use of the service after the effective date constitutes acceptance. If you don't accept changes, close your account before they take effect.

17. Miscellaneous

• Entire agreement: these Terms + Privacy Policy are the entire agreement between you and Migrossa
• Severability: if any provision is unenforceable, the rest remains in effect
• No waiver: failure to enforce a provision does not waive it
• Assignment: you cannot assign your account or these Terms without our consent. We may assign in connection with a merger, acquisition, or similar transaction.
• Force majeure: neither party is liable for delays caused by events beyond reasonable control (natural disasters, third-party platform outages, changes in immigration law that disrupt the service)

18. Contact

General: [email protected] · Billing: [email protected] · Privacy: [email protected] · Legal: [email protected]

These Terms of Service are the entire agreement between you and Migrossa regarding your use of the service. Together with our Privacy Policy, they govern the relationship.